Gryna, Frank M.
Quality planning and analysis : from product development through use / Frank M. Gryna . - 4th ed . - Boston (MA) : McGraw-Hill, 2001 . - XXII, 730 p. : il . - (McGraw-Hill series in industrial engineering and management science )



ISBN 0-07-118166-0 (brochado).

Plano estratégico
Controlo de qualidade

CDU 658